Onsite support & Maintenance
DETOX IT takes the frustration out of your technology ownership. We cover everything from memory upgrades on a File Server to solving mysteries of slow workstations. DETOX IT provides responsive quality repair & maintenance services for ‘single-seat’ offices to corporate users in small to medium sized firms.
Installation and Intergration
With our thorough site audit of technologies & infrastructures, based on your business needs, we carefully evaluate your requirements and present you with the most suitable solution to fulfil both your immediate and future requirements. Our expertise covers all aspects of technology from PC workstations & Server installation through to the design & rollout of LAN / WAN networks. We also take pride in our ability to integrate newer technologies into existing or legacy systems.
Remote Support and Support Centre
By taking advantage of Internet connectivity & combining best-of-breed technologies & services, our Support Centre provides a quick and efficient way of resolving technical & other issues. You can call our Helpdesk Hotline for any technical assistance with an application, server, workstation or whatever that is not functioning as it should. In most cases issues are resolved without needing to make on-site visits, saving you time & money! Our Remote Support Service dramatically improves your support, while significantly reducing costs & minimizing downtime.
Network Monitoring Services
Our Network Monitoring Service is an essential part of what we deliver. The Network Monitoring Service always ensures systems availability & reliability. This pre-emptive service minimizes your costs that new computers or servers would otherwise cost. Daily reports such as Disk usage, Critical alerts, Backup logs & System utilization is automatically sent to us for constant monitoring & evaluation of your systems.
Help Desk Support Line
You can call our Helpdesk Hotline on 07 5450 2630 directly with any issues you may have technically. This includes workstations, network, server or applications.
Our Support Centre is able to dial into your site and gain access to control your users screen and keyboard remotely. This will assist us in correcting the issue in a timely and efficient manner and without requiring any onsite callout.